If you have a complaint, or a question about our complaints process, let us know at compliance@tickrs.nz.
In the event you are not satisfied with the resolution provided by TPL, or where TPL has no means of providing a resolution, you may make a complaint to FSCL. FSCL is an independent approved dispute resolution scheme under the FSP Act. This service will be provided at no cost to you.
You may contact FSCL at:
Financial Services Complaints Limited
Post: P.O. Box 5967, Wellington 6140
Address: Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
Telephone: 0800 347 257
Website: fscl.org.nz
Email: complaints@fscl.org.nz